GUARANTEES WHEN BUYING MENORCAN AVARCAS ONLINE

Delivery of Menorcan avarcas

You will receive your Menorcan avarcas in a maximum period of 10 days in Spain and 15 days in the rest of Europe.

It will be considered that a delivery has been made from the moment the carrier reports that it has received the customer’s order through the carrier’s control system.

Return of Products

You can return our products that you have purchased in our online store within 7 working days, from the date of delivery of the order (according to Article 44 of Law 7/1996 of January 15 of Retail Trade Regulation modified by Law 47/2002, of December 19). Although it is not necessary to specify the reasons, you must send an email to contacto@belset.com communicating the return.

The products must be returned correctly protected, in their original packaging, in perfect condition and with all accessories, instructions and documentation.

Packages can not be returned when there is no element that identifies the sender (order number, name, address, etc.).

If the Menorcan sandals are damaged, the company reserves the right to request compensation. The merchandise will be sent to:

Belset Menorca
Bijuters, 17 POICI
07760 – Ciutadella de Menorca
Menorca – Illes Balears

The expenses and risks linked to the return of the product will be borne by the buyer, who must send the package safely and with the necessary guarantees so that the returned merchandise arrives in perfect condition. The client must assume the transport cost to make the change or return.

The return of the product will be a refund equal to the purchase price of the returned Menorcan Sandals. The refund will be made to the client’s account within 3 days from the moment the product arrives in Belset Menorca. Anyone who returns their product will receive an email informing them of the amount of their refund and requesting an account number to make the deposit.

If you prefer, the client has the possibility of changing the Menorcan sandals returned  with others of equal value; in this case, you must indicate it specifically in the email to contacto@belset.com.

Product Changes

The client has the possibility of changing the Menorcan sandals for others of equal value without the need to specify the reasons.

To do so, you will have 15 working days and you must send a message through the Change and Returns Form communicating the change and indicating the product for which you want to replace the Menorcan sandals purchased online.

The products must be sent correctly protected, in their original package in perfect condition and with all accessories, instructions and documentation.

Packages can not be changed if there is no ID that allows the sender to be identified (order number, name, address, etc.). If the Menorcan Sandals are damaged, the company reserves the right to request compensation.

The expenses and risks linked to the change of the product will be borne by the buyer, who must send the package safely and with the necessary guarantees so that the merchandise arrives in perfect condition.

Right of Withdrawal

The customer is entitled to withdraw from this contract within 14 calendar days without justification.

The withdrawal period will expire 14 calendar days of the day the customer purchases the product.

If you wish your your right of withdrawal, it is necessary that you inform us through the withdrawal form, a letter or by email.

Belset Menorca
Bijuters, 17 POICI
07760 – Ciutadella de Menorca
Menorca – Illes Balears
Tel .: 971 384 547
E-mail: contacto@belset.com

To comply with the withdrawal period, the communication regarding the exercise of this right has to be sent before the corresponding term expires.

Consequences of Withdrawal

In case of withdrawal, we will return to the customer all payments received after the purchase, including the delivery costs without any delay and, in any case, no later than 14 calendar days from the date that we are informed of the decision to withdraw from this contract. We will proceed to make the reimbursement using the same means of payment used by the client for the initial transaction, unless the client has expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. The cost of transport of the return of the products will be borne by the customer.

We can retain the refund until we have received the goods, or until the client has presented proof of the return of the same, depending on which conditioncomes first.

The client must return or deliver directly the products without undue delay and, in any case, no later than within 14 calendar days from the date on which he communicates his decision to withdraw from the contract. The deadline will be considered fulfilled if you make the return of the goods before the term has expired.

Shipping Costs

The shipping costs will depend on the country to which the order is sent:

Shipping costs are free depending on the country of delivery and the number of pairs of Menorcan Sandals that you buy. The shipping price is automatically calculated and indicated throughout the order processing process.

Payment Order

Prices appear at all times during the purchase process. All prices have VAT included.

There are two forms of payment for the purchase of Menorcan sandals:

VISA credit card: Once the payment of the order has been accepted with the credit card, BELSET Menorca will automatically connect with your bank and this will confirm that the customer’s data is correct. Just after, a summary of the purchase (price and payment method, customer data, shipping costs and delivery time) will appear on the BELSET Menorca website. The transmission of the data of the payment card will be encoded in a completely secure server environment with 256-bit SSL protocol, so BELSET Menorca will not have access to any data of the client.

PayPal:

It is the most used means to send and receive money online. The benefits of using PayPal are the following:

It’s fast: payments are made immediately.
It is private: it does not disclose your financial information to sellers.
It is global: it is accepted throughout the world and is used to make payments locally and internationally.
It is trusted: leading fraud prevention in the sector provides security.
It is profitable: sending money is free and PayPal is affordable for all types of businesses.

Product Warranties

All our models are made of high quality materials, from leather to the soles, with a careful process and designed to ensure customer satisfaction. All our items are manufactured in Menorca.

Purchase Guarantees

The articles offered on this Website are a selection of products from our collections and have the same quality and guarantee requirements as the products offered for sale in physical establishments.

Each product is accompanied by the following data:

Article name
Images of the article
Description of the article
Sizes and colors * available
Composition
Price (in the corresponding currency)

We make an effort to show the colors of the products in the closest possible way to reality. However, the color that appears on the screen may be subject to variations depending on the quality of your computer’s monitor. In this sense, we can not guarantee that the colors that appear on your monitor will faithfully match reality.

Special offers, promotions or discounts will be valid until the indicated date or until the end of stock.

In the same way, we make the necessary efforts so that the information contained in the website is complete, accurate and correct. If there is an error in any data, we will proceed to its immediate correction.

The legal guarantee of the products offered on the web is that established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users.

The company will be responsible for the lack of conformity of the products that are manifested within two years of delivery.